Returns and problems
Something's broken, the wrong size, or not what you ordered. This lesson covers asking to return or exchange things, describing a fault, and what staff will ask. , a soft way to start, is from Everyday Japanese 5: use it as a set phrase for now. Tap to hear any line. The bar at the bottom plays a hands-free drill for walking.
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24 words and lines for problems
Each card shows a word, the form to use, and a sentence for the customer-service counter. Many reuse words from Everyday Japanese 1 and earlier lessons.
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Describing the problem
Say what's wrong in one short sentence. Polite ～ます and ～ません forms are right for the shop counter.
| Word | You say | Means |
|---|
- Start softly. opens a problem politely: . Let it trail off and staff will take it from there.
- Bring the receipt. Most shops want the receipt and the box. Opened or used things often can't be returned.
- Exchange or refund? is an exchange, is money back. Many shops prefer an exchange.
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Four patterns to use today
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Say it in Japanese
Say each one out loud before you reveal the answer. Getting close counts.